CUSTOMER POLICY, PROCESS & PRIVACY
PRIVACY & DATA PROTECTION
GET IN TOUCH
If you prefer to discuss anything over the telephone, we are happy to give you a call - simply provide your number and any preferred time for Rekindled Yard to call you. Use the form on the CONTACT page.
Once you have decided on your purchase, Rekindled Yard will forward you an invoice via PayPal detailing the item and costs, as well as to confirm your postal address for delivery - this is your opportunity to check all details are correct. A copy of this policy will also be included for your reference. The item will be held for three days and you are under no obligation to purchase. If you prefer to make payment by direct bank transfer - just ask. Once payment has been received, your item will be booked for dispatch and will require signature upon delivery. Where p+p cost is detailed - this is for within UK. Please get in touch if you are outside UK, for a postage quote.
If you see a completed item that you like, though are not ready to order, we are happy to discuss instalment options - agreeing a convenient time frame to suit you. Rekindled Yard will provide an invoice detailing the full cost and agreed timeframe for you to consider before proceeding, at which point, you can secure the piece by way of a small (non-refundable) deposit of 10% towards the full price. Instalments are via Paypal's option for partial payments.
For a personalised, bespoke or custom-made item, Rekindled Yard will commence work once at least 50% has been paid. Once full payment is received and the item is complete, it will be booked for dispatch. If you decide to cancel the order after work has commenced, the following amounts (excluding delivery) will be retained to cover costs: 50% for personalised pieces and 25% for non-personalised pieces. The remaining amount will be refunded to you.
As per the Consumer Contracts Regulations (previously "Distance Selling Regulations"), if you decide to return/cancel your order - you are entitled to a full refund, including the initial basic delivery charge, as long as you inform Rekindled Yard that you intend to return the item, within fourteen calendar days from receiving your order (all orders are tracked), in writing (email : firstname.lastname@example.org). You will be responsible for tracked postage for the return of items.
Exceptions: Items which are personalised, bespoke or custom-made are non-refundable. However, if a personalised, bespoke or custom-made item is not as agreed (eg error in personalisation), you will receive a replacement, for which additional delivery costs will be covered by Rekindled Yard. In this case - simply provide photographic evidence of error. Rekindled Yard reserves the right to request return of item (at no cost to you), otherwise you may simply dispose of the item. Replacement will be void if the item is disposed of before agreement with Rekindled Yard.
Consumer Contracts Regulations (effective June 2013): http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
Seller Requirements, Trading Standards Law: http://www.businesscompanion.info/en/quick-guides/distance-sales
Online European Dispute Resolution Platform:
The photos of items on this website are the property of Rekindled Yard and are intended for visual purposes only. For full descriptions, approximate sizes and any additional information please see the description for each piece or make contact directly. Rekindled Yard pieces are not to be sold on for profit or any other means of personal gain, without prior agreement.
registered business name: Rekindled Yard postal address: 269. BT41 2JL mobile telephone: 07912 104 543